The operator can then answer visitor's questions, help them browse through your website by sending web pages to the user with the help of specially provided logs. These logs are organized and customized in advance, and can include predefined sentences as well as web addresses.

The operator can check, both during and after a user's visit: where a visitor came from, the number of pages visited and relevant web addresses, browsing time and chat time (if applicable).

Details of returning users' visits can be traced back, allowing operators to have a more personal rapport with users. All data, in fact, including 'chat' data, will be recorded and will be available at any time: a valuable resource for prospective web marketing operations!

Online Assistance - TAKE A TOUR - (requires Macromedia Flash6)

Because
it is a valuable tool which will allow you to monitor access to your website in real time, as well as to store this data for later analysis: this useful information will allow you to improve your online service;

<Because
it allows you to improve your corporate image, and to increase customer satisfaction;

Because
it allows operators to handle various users' problems simultaneously, affording your company significant savings.

For e-commerce websites
which will provide clients with an online sales assistant who will be at their disposal in real time, improving corporate profile, encouraging trust, personalising services and carrying out live up-selling and cross-selling;

For Information Technology Companies
which will be able to provide remote assistance to clients, reducing costly business trips;

For financial and credit institutions
which will be able to support clients using internet banking services and/or use SITOVIVO® as an in-house assistance tool;

For real-time distance learning courses
SITOVIVO® will facilitate the development of new e-learning services;

For public services
which will better handle requests from members of the public, and in real time, by providing online assistance;

For Webmasters, ISPs and Call Centres
which will offer their clients two additional services: website management and real-time monitoring.